Shipping & Returns
We process and ship orders every business day, Monday through Friday, from our main distribution location in the U.S.A. We do not ship on Saturdays, Sundays or National holidays. Our goal is to get all orders received (checkout and payment completed) by 12:00pm CST shipped within 48 hours.
Orders received after 12:00 p.m. on Friday or anytime Saturday or Sunday will ship within 48 hours on the following Monday. All orders received on a mailing holiday will ship within 48 hours of the first business day following the holiday.
TRACKING AN ORDER
Once your order is entered into the PlayStar system we will ship it via the most efficient method. Most orders will be shipped UPS. If this is the case, you will receive a shipping confirmation directly from UPS via e-mail. The confirmation will provide the tracking number required for you to track your package as it makes its way to you. You can track your package online through the UPS website by using the tracking number provided.
If your purchase requires delivery other than UPS, it means your order will be shipped and delivered via a large truck. This freight is curbside delivery by contracted freight carriers and these bulkier items may require assistance unloading. These shipments require someone to be present when delivered. Carrier will contact you in advance to schedule a delivery appointment. Deliveries are typically made Monday through Friday between 8AM and 5PM.
It is the customer's responsiblity to ensure their delivery address is a secure location for receiving their order. PlayStar is not responsible for orders that are lost or stolen after delivery. There will be no refunds or credits on lost or stolen orders once delivered. Once a delivery confirmation has been issued by the carrier, in most cases UPS, the order will be officially delivered to the customer and is then the sole responsibility of the customer.
It is the customer’s responsibility to inspect and make sure all pieces are accounted for and the boxes or product(s) are not damaged. You may choose to refuse the delivery if there are unacceptable damages and/or shortages. If you choose to refuse the delivery, you must note the damages and/or shortages on the delivery receipt. Make sure to ask the freight carrier for a copy of the delivery receipt. You must contact Customer Service at 1-888-PLAYSTAR within 24 hours for any damages or shortages .
INTERNATIONAL, ALASKA, HAWAII & U.S. TERRITORY ORDERS
We gladly accept orders for Delivery Outside the contiguous 48 States (but due to the additional expense to ship we cannot extend our normal shipping rates or free shipping offer for orders over $49.99. The shipping cost can run between $8.00 and $15.00 in most cases for orders weighing one pound (.453 kg) or under.
All orders outside of the contiguous 48 States usually take between 6 and 10 days to arrive depending on the destination.
Canadian shipping charges include the applicable Duties, Taxes and Brokerage fees that will be charged for your shipment.
By ordering goods from PlayStar Inc. you hereby authorize PlayStar's licensed Canadian customs broker chosen by PlayStar to act as your agent, and to transact business with the CBSA (Canadian Border Services Agency) to clear your merchandise, account for duties and taxes, to return merchandise to PlayStar's Licensed Canadian Customs Broker, and prepare and submit refund claims on your behalf for any merchandise you return. You understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that you will obtain the refund directly from PlayStar Inc.
Get It For Less with Combined Item Shipping: Planning to buy multiple items? Keep Shopping! Our checkout system will automatically consolidate all of your orders for fastest, most economical shipping. And, with our Free Shipping on Orders Over $49.99, it always makes sense to buy everything you need from PlayStar.
All Orders returned for reasons other than defective merchandise are subject to a 15% restocking fee plus the original cost of shipping. This includes Orders that qualified for free shipping. All freight costs associated with the return of the product is the responsibility of the original purchaser.
Thank you for your business!